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Picture Highlights from PMA 2002 in
Orlando Florida |
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Cool new Products
we Found |
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Greg Georges and Larry Berman
Friday evening prior to PMA 2002 |
| Greg and I spent the afternoon
together discussing digital cameras, programs and other business
related subjects. |
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Larry Berman with
Joe McNally |
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I met Joe McNally today in the Nikon
booth
We'll be doing an interview with him later on this year. |
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Ralph Gibson with Larry Berman
at the Leica booth
Our interview with Ralph Gibson
appeared in the
February 2002 issue of Shutterbug Magazine |
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David Hemingway with Larry Berman |
| I was able to spend about a half hour
with David Hemingway of Polaroid. David is a very active
participant on a major film scanner forum hosted by
Tony Sleep.
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| Larry: What
do you think of the whole concept of the Internet, using the forum as a
platform for your company.
David: It’s a mutually
beneficial platform. It allows Polaroid to get feedback on how their
products are accepted, to identify any issues we can correct. It allows us
some real time information gathering that would take months to achieve any
other way. It also helps by letting the user get feedback quickly and
solve problems. Whether they have a service problem or a problem using our
software.
Larry: I remember when I
had a problem with Windows 2000 on a new computer. It was about 10:00PM on
a Saturday night and I couldn’t get the scanner to run. Within an hour someone
on the forum had posted the solution to my problem. Additionally you had
arranged for a Polaroid technician to call me first thing Monday morning.
That's unusual procedure for a company the size of Polaroid.
David: First of all with
me, it’s a labor of love. And the other thing is that I feel it
differentiates Polaroid from the other vendors in the business. We
consider ourselves easy to get to and try to be customer focused. It’s
become another aspect of our support services besides our regular
technical support and our 800 calls. We can provide support for the
various peer groups on the Internet in the various scanner user groups.
Larry: Do you participate
in any other forums besides Tony Sleep’s film scanner forum?
David: I do the
Leben list
as well. Sometimes I do the alt.scanners group. Between Leben and Tony
Sleep’s list really is where the bulk of the pro film scanner users are.
You don’t get a lot of flatbed users there. There are some, but it’s
basically photographers using film scanners as part of their business.
It’s an easy way for both Polaroid to help them and for them to get fast
timely information. In fact, I have customers that have said that they
have bought Polaroid products solely because of the help that they’ve seen
me provide other people on the Internet. That given the choice of two
products, the kind of support that we give the customer gives them a level
of confidence that they can’t get anywhere else. |
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Peter iNova
and Larry Berman
Hanging out at the Polaroid booth
That's David Hemingway in the rear on the left |
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Jay Maisel signing prints at
the Epson booth |
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Larry Berman with
Jay Maisel |
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Chris Maher evaluating the
software at PMA
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Steve Rosenbaum, Larry Berman, Jason Schneider
At the Minolta Dinner |
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Robert Mayer, Chris Maher, Bonnie Paulk, Peter Burian,
Larry Berman
Shutterbug Magazine |
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Larry Berman with
George Lepp
at the Epson booth |
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Larry Berman with
George Lepp
and Chris Maher |
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Marcos Salganicoff, Craig Dahlin, Patrick Moorhead |
| The coolest web software we found at
PMA. Advantage 3D
allows you to create a 360 degree view of an object in streaming java.
That means the first picture appears immediately and there's no
waiting unlike other software applications where you have to wait for
all the pictures to download before the first appears. |
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Jon
Cone with Chris Maher |
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John Buchanan from the
CoolPix
990 forum |
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Adobe announced Photoshop 7 this week
Read about the new features
(2.9 meg PDF) |
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The Best Digital Cameras for under
$500 |
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"The Future of Art in America"
a BIG pile of
13x19 inch Indigo prints from HP
about 1250 per hour with a cost of between 35 and 40 cents each |
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