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E-mailed to me on 12 July 2010
I see that I am not the only one complaining about the terrible design
on your H2O bottles. They are extremely difficult to take off. I had a
very hard time with it several times. I had to ask my co-worker today at
work to try to take off the top, and she also had to use a tool to get
this off. That is totally ridiculous. if you're trying to save $$ you're
going to lose out in the end, because I for one, am never going to buy
those bottles again, and there are many others that feel the same way. I
damaged my nail, and I get too aggravated to even want to drink it by the
time it is RIPPED open. So, are you going to try to fix the problem, or
let it go? Unhappy consumer |
E-mailed to me on 20 June 2007
Was doing a search to find the blue caps sold separately (from the
bottle) when I came across your website. Those caps are worse than
inconvenient… they are a health hazard. The cap scratches your cheek and
can actually draw blood. Wonder if the health department or the FDA might
be interested in this fact. These organizations might provide the impetus
needed to have them switch back. |
| Anyway, do you happen to know where I can buy just the
caps? My younger sister has a severe case of Multiple Sclerosis and must
drink lots of water. When Deer Park replaced their sport caps (the ones
that she can pull out with her teeth) with a type that flips up (she can't
manage the maneuver) she tried other waters who had the sports cap (Poland
Spring for example). However, Deer Park is her favorite kind of water and
so she keeps at it despite the trouble the new cap causes her. She had
saved a bunch of caps from before they made the change… which she has had
her live-in caregiver replace the new caps with… these are getting pretty
grimy and tooth-marked. We're looking for somewhere we can buy replacement
caps. No Deer Park won't help - even to tell us the name of their old
supplier. I've written to them quite a few times… even mounted a little
email campaign to get their attention. They couldn't care less. Anyway..
Enough on that unpleasant subject. |
| Can you tell me where we can get the replacement caps?
The bottle cap we need is 3 centimeters in diameter. You can lift up on
the inside nipple to release the water inside. Any ideas? |
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Deer Park - are you paying attention |
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You've seen cases of them stacked on pallets at Costco
and Sam's Club. Those 28 pack of 8 ounce sport bottles of
Deer Park Water.
In fact, we go through about seven or eight cases a month. |
| Last year Deer Park replaced the blue cap (right)
with a white cap (left) in what we determine to be an attempt to save a
penny on each bottle. The problem (and I hope this page gets their attention) is that
the water is very difficult to get out of the bottles with the white caps
because they are made cheaper. And to add insult to injury, they have the
blue cap bottles shown on their
web site. |
| And to make matters worse, they've changed the cap of the
sports bottles (bottom picture) so that two hands are needed to open the
cap and hold it out of the way if you want to drink while exercising.
My wife informed me that she needs to either use her teeth or a pair of
pliers to open the bottles now. |
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Deer Park - are you paying attention |
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The most current version of Deer Park's sports water
bottle - Nov 2007 |
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| I've filled out the comment forms at both Costco and Sam's Club and hope
that the bigger stores can pressure Deer Park to revert back to their
original blue cap without that hazard that works as it should. |
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To contact Deer Park's consumer affairs department
call 800-288-8281 |
